Returns & Product Questions
What is the return policy?
We hope you love your doll & accessories. If for some reason you want to make a return, email us at hello@faithfriendsco.com with the subject: Return and include your order number in the email.
Return Policy:
- 30 days
- Return shipping is not covered
- All items must come with original packaging including the doll box, hair cover and be in new condition
- A 5% re-shelving fee applies to all doll returns
- Cancellations: If you would like to cancel your order before it ships, contact hello@faithfriendsco.com right away. A 3% fee applies for cancelled orders to cover credit card fees, 6% for shop pay orders
- We do not currently offer exchanges
Can I exchange for a different doll?
Unfortunately we are not able to do exchanges at this time. You can return the doll but we can't guarantee there will be another one in stock to purchase.
My product arrived damaged– who should I contact?
We're sorry you received a damaged item! Please email us at hello@faithfriendsco.com with the details so we can work to fix it.
What are the care instructions for the dolls/accessories?
You can find our basic doll care instructions in our free Parent Guide.
FAQ
Will there be more doll options & accessories in the future?
Yes–we have big plans!
We have collected feedback from hundreds of moms and already have some exciting products in the works to keep your girls engaged in wholesome play and spiritual growth.
We have a lot of factors to consider as we expand the brand. You can share your feedback and suggestions on the contact page- we'd love to hear from you!
Where are your dolls made?
There are a lot of challenges in creating a doll brand –for starters, there aren't any USA manufacturers of vinyl dolls like this, but we'd love to change that!
Our doll is currently made in China like the other brands, while all of our design & fulfillment is done here in the USA by our family & American vendors.
We plan to expand with more USA-made products in the future and would love to bring more manufacturing back home as the brand grows. You're a part of this movement creating edifying & faith-filled options for our children. Thank you for supporting it!
What Bible translation do you use?
We hope to inspire girls to open their Bibles–and many activities in the journal are designed for this purpose!
Where full verses are shared, the ESV translation is used.
For more on what we believe, visit this blog post.
Who can I talk to about a potential collaboration or partnership?
We love to work with other brands and content creators that share our values!
You can email us at hello@faithfriendsco.com with the subject: Collaboration. Please include details about what you envision.